Operations & technology, with the receipts.

Expanded from Director of Data & Analytics based on cross-functional operating scope

• Lead cross-functional operations, internal technology, data infrastructure, and AI roadmap execution across a 250+ provider telehealth organization serving 200+ school districts.
• Created $900K+ in annualized operating leverage by absorbing product, data, engineering, and platform ownership after team restructuring. Stabilized GCP, production data infrastructure, internal platforms, and cloud governance while reducing outsourced engineering, cloud spend, and redundant software tooling.
• Own and build full-stack internal platform capabilities across core business functions, translating workflow gaps into production systems from design through deployment.
• Built autonomous data-health monitoring with 20+ detector types, replacing manual checks across PostgreSQL, Salesforce tables, scheduled jobs, schema drift, credentials, cost, and infrastructure health while reducing critical issue detection from days to under 30 minutes.
• Replaced manual coordination loops with durable dashboards, AI-assisted triage, and executive-ready reporting across operations, finance, recruiting, clinical operations, IT, and sales operations.

• Led provider capacity and contract-fulfillment strategy across clinical operations. Improved capacity utilization by 17% by rebuilding assignment logic and demand forecasting, increasing contract coverage from existing provider supply and reducing unnecessary hiring pressure.
• Built capacity and workforce models that improved coverage gap visibility and reduced the annual provider FTE gap from ~20 FTE to 10 FTE. Protected an estimated $1.0M in annual revenue coverage and $430K in margin through more proactive recruiting and capacity planning.
• Consolidated licensing and provider-operations workflows from a multi-specialist coordination model into a leaner automated operating model, creating $450K+ in annualized capacity savings.

• Designed scalable resource-allocation models to balance provider supply and client demand across school-year cycles, improving visibility into coverage gaps, hiring needs, and fulfillment risk.
• Identified manual reporting bottlenecks and adopted Coefficient to automate API-connected workflows across multiple business systems, reducing recurring data pulls, spreadsheet maintenance, and cross-functional coordination effort.

• Forecasted North American logistics demand and partnered with USPS to improve delivery network efficiency and planning accuracy.
• Identified and eliminated network constraints, improving delivery reliability by 13% and delivering $819K in annual cost savings.
• Built KPI monitoring frameworks to support S&OP, network planning, and executive decision-making.

• Led frontline operations for 100+ associates, consistently meeting productivity, quality, safety, and customer delivery targets.
• Leveraged S&OP forecasts to optimize throughput and implemented process improvements that increased operational consistency and team performance.