Operations & technology.

Own company-wide operations and technology strategy across service delivery, internal and client-facing products, enterprise systems, cloud infrastructure, data, AI, automation, security, and compliance.

Lead product and engineering roadmaps from discovery and architecture through development, deployment, adoption, support, and continuous improvement, translating clinical and business needs into scalable operating models and production technology.

Direct enterprise governance, build-versus-buy decisions, vendor performance, platform reliability, and investment prioritization while partnering across Client Experience, Clinical Operations, Recruiting, Licensing, Sales, Marketing, and Finance.

Served as a strategic advisor to the CEO and executive leadership team, translating organizational priorities, operational performance, and technical constraints into cross-functional strategies and execution plans.

Architected executive KPI frameworks, SQL models, and data pipelines across Salesforce, BigQuery, Cloud SQL, and operational systems, establishing reliable sources of truth for workforce, financial, and performance decisions.

Created $1M in annualized operating leverage by consolidating product operations, data infrastructure, engineering workflows, platform ownership, cloud spend, and redundant software tooling.

Led ambiguous enterprise initiatives across operations, finance, sales, clinical leadership, recruiting, and technology, driving alignment and execution without direct authority.

Led provider capacity and contract fulfillment strategy across clinical operations, improving capacity utilization by 17% through rebuilt assignment logic and demand forecasting while aligning Sales, Client Success, Finance, Recruiting, and Clinical Operations.

Built capacity and workforce models that reduced the annual provider FTE gap from approximately 20 FTE to 10 FTE, protecting an estimated $1.0M in annual revenue coverage and $430K in margin through proactive recruiting and capacity planning.

Consolidated licensing and provider operations into a leaner automated operating model, standardizing rule-based processes, exception handling, KPI visibility, and cross-functional ownership while creating $450K+ in annualized capacity savings.

Designed scalable supply-demand and workforce models across school-year cycles, improving visibility into coverage gaps, hiring needs, and fulfillment risk while automating API-connected reporting workflows.

Forecasted North American logistics demand and partnered with USPS to improve delivery network efficiency and planning accuracy.

Identified and eliminated network constraints, improving delivery reliability by 13% and delivering $819K in annual cost savings.

Built KPI monitoring frameworks to support S&OP, network planning, and executive decision-making.

Led frontline operations for 100+ associates, consistently meeting productivity, quality, safety, and customer delivery targets.

Leveraged S&OP forecasts to optimize throughput and implemented process improvements that increased operational consistency and team performance.